Customer Care
Would You Like Your Exhibitors & Guests To Be 100% Satisfied?
At Tradeshow Logic, our exceptional customer care and show management teams are constantly over-delivering and going above and beyond to implement the highest level of service and satisfaction. Find out what other people want. Then, give them what they want. We believe it’s that simple.
CUSTOMER CARE IS IN OUR DNA
Your customers, whether they are members, attendees or exhibitors, expect a certain level of service and support. Providing that level of immediate responsiveness can be difficult. Tradeshow Logic can expand your reach and become a perfect extension of your team. We gain a deep understanding of your customers’ needs so that we are well-armed to provide the level of care they deserve. Our customer care support services include:
- Customer “Call” Center – Responds to all inbound calls, emails and chats.
- Outbound Customer Care Calls – Collects information, shares benefits and up-sells services.
- Order Processing & Invoicing – Process services from space sales and marketing opportunities to show floor services like furniture, freight and labor.
- Exhibitor Communications – Create and execute communication efforts that raise overall level of exhibitor care and ensure awareness and adoption of new solutions and important details.
- Floor Management – Act as an extension of your team, assist with problem solving, and provide additional resources as needed.
- Exhibitor Care Center – Oversee, manage and staff the onsite exhibitor care center for all needs and services from space sales to material handing and everything in between.
- Customer Service Plan – Using order histories combined with customer insights, create and oversee service plans based upon space sizes and complexity of needs.
- Exhibitor Manual Review – Review all forms to ensure simplicity, clarity and the right level of service.
- Support for Technology Partners – Familiarity implementing various apps and registration tools and technologies that improve the event experience.
CONCIERGE CARE
Every client is unique. Every experience is different. We will custom fit our people and our process to meet your specific needs to provide highly personalized service.
CONTINUITY
Each event is assigned a dedicated show representative who aims to over-deliver on all aspects of service before, during and after the show.
CONVENIENCE
We are resourceful, strategic and quick on our feet. We simplify the rules of engagement to create a great experience.
UNIQUE TOOLS TO GET THE JOB DONE
TL CARES
Our customer contact center, skilled in all aspects of show management and general contracting, has become the backbone for many major association’s customer service programs providing a full range of inbound and outbound support through multiple channels – phone, email, chat and social media. This integrated customer service team facilitates customer orders and provides exhibitor and attendee care from one single point of contact.
TL TECHNOLOGY
Our exhibitor portal stands in a class by itself providing a complete level of care from the point of sale through to onsite and post-show logistics. Our internally developed technology streamlines and enhances sales, operations and exhibitor care efforts and is the only system in the industry that syncs sales to a floor plan and exhibitor kit.
- TL Online
- TL Sales
- TL Sponsors
- TL Maps
- TL Event Specs
We’re thrilled to welcome Belinda Harvey, CMP, CEM, to the Tradeshow Logic team and to celebrate the promotion of Jamie Romano Hillegas, CEM, CMP, to EVP, Event Strategy!
#TradeshowLogic #SmartEventSolutions
CONTACT US
Tradeshow Logic
2655 Dallas Highway, Ste 120
Marietta GA 30064
Phone: 770.432.8410
Info@tradeshowlogic.com